Privacy Policy

Introduction

RlVital respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website or services.

Information We Collect

Information You Provide

When you contact us, request information, or use our services, you may provide:

• Name and contact details (email, phone number, postal address)
• Information about your nutritional interests and wellness goals
• Communication preferences
• Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may collect:

• Browser type and version
• Device information
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process orders and deliver products
• Arrange nutrition consultations
• Send updates about products and services (with your consent)
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal information based on:

• Consent: When you have given clear consent for us to process your information for a specific purpose
• Contract: When processing is necessary to fulfil a contract with you
• Legal obligation: When we must process your information to comply with the law
• Legitimate interests: When processing is necessary for our legitimate business interests, balanced against your rights

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Companies that help us operate our business (e.g., website hosting, payment processing, delivery services)
• Professional advisers: Accountants, lawyers, and consultants as needed
• Regulatory authorities: When required by law

All third parties are required to maintain the security and confidentiality of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and purpose of processing.

Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your information in certain circumstances
• Restriction: Request that we limit how we use your information
• Portability: Request transfer of your information to another organisation
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent where we rely on it

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

RlVital
39 Queen Street
Oxford OX1 1EP
United Kingdom
Email: [email protected]
Phone: +44 1865 392 447

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.