Terms of Service

Last updated: November 2025

Agreement to Terms

By accessing or using the RlVital website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the intellectual property rights of others
  • Transmit harmful or malicious code
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper functioning of the website

Products and Services

Product Information

We strive to provide accurate product descriptions and information. However, we do not warrant that product descriptions or other content on our website is complete, reliable, current, or free from errors.

Nutritional Information

The information provided on our website about nutrition, supplements, and lifestyle practices is for educational purposes only. It is not intended as a substitute for professional advice from qualified healthcare practitioners.

No Guarantees

We do not make any claims or guarantees about specific outcomes from using our products or following our educational guidance. Individual results may vary based on numerous factors unique to each person.

Ordering and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing

All prices are in British Pounds Sterling and include VAT where applicable. We reserve the right to change prices at any time without notice.

Payment

Payment is required at the time of order. We accept major credit cards and other payment methods as indicated on our website. You represent that you have the right to use any payment method you provide.

Delivery and Returns

Delivery

We aim to deliver products within the timeframes indicated at checkout. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control.

Returns

Unopened products may be returned within 30 days of purchase for a refund, subject to our returns policy. Opened products cannot be returned due to health and safety regulations.

Consultation Services

Nutrition consultations are educational sessions and do not constitute medical advice. Our consultants are not medical practitioners and cannot diagnose, treat, or prescribe. You are responsible for seeking appropriate professional advice for health concerns.

Consultations may be rescheduled or cancelled in accordance with our scheduling policy, which will be communicated when booking.

Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of RlVital or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.

Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, RlVital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products, even if we have been advised of the possibility of such damages.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold harmless RlVital, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising out of your use of our website or services, your violation of these terms, or your violation of any rights of another party.

Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us:

RlVital
39 Queen Street
Oxford OX1 1EP
United Kingdom
Email: [email protected]
Phone: +44 1865 392 447